Refund & Cancellation Policy

1. Refund Policy

We offer refunds under the following circumstances:

1.1. Service Not Delivered

If we fail to deliver the agreed-upon service, you are entitled to a full refund.

This applies when a technician does not arrive for a scheduled appointment or if remote assistance is not provided as promised.

1.2. Service Dissatisfaction

If you are dissatisfied with the quality of the service, you may request a refund within 7 days of the service being completed.

Refunds in this case will be evaluated based on the nature of the complaint and the evidence provided.

1.3. Overcharges

If you are charged incorrectly (e.g., duplicate payments or incorrect amounts), we will issue a refund for the excess amount promptly upon verification.

1.4. Partial Service Completion

If the service could not be fully completed due to factors within our control, a partial refund will be issued proportional to the incomplete work.

1.5. Non-Refundable Cases

Refunds are not provided for issues caused by third-party equipment, services not covered under our scope, or for problems arising from customer miscommunication.

Custom parts or equipment purchased for the service are non-refundable unless defective.

2. Cancellation Policy

We allow customers to cancel or reschedule their appointments under the following conditions:

2.1. Cancellation by Customer

Appointments can be canceled or rescheduled without penalty at least 24 hours before the scheduled service time.

Cancellations made less than 24 hours before the appointment may incur a cancellation fee of 200 to cover technician allocation and scheduling costs.

2.2. Cancellation by Antlers Corporation

In rare cases where we must cancel or reschedule your appointment due to unforeseen circumstances, we will notify you promptly and offer a full refund or the option to reschedule at your convenience.

2.3. No-Show Policy

If the customer is not available at the scheduled location and time without prior notice, the appointment will be marked as a no-show, and a fee may be charged for the technician’s time and travel.

3. Refund Request Process

To request a refund, please follow these steps:
1. Contact us at our Email Address or our Phone Number within the applicable time frame.
2. Provide your appointment details, payment receipt, and a brief description of the issue.
3. Our team will review your request and respond within 5 business days.
4. Approved refunds will be processed to the original payment method within 7-10 business days.

4. Cancellation Process

To cancel or reschedule an appointment:

Contact us at least 24 hours before your appointment via our Email Address or our Phone Number.

Provide your appointment details and specify whether you wish to cancel or reschedule.

Our team will confirm the cancellation or provide alternate scheduling options.

5. Exceptions to Refund and Cancellation Policy

In cases where the service is delayed due to factors outside our control, such as severe weather, power outages, or customer unavailability, refunds and cancellations may be reviewed on a case-by-case basis.

Refunds for promotional or discounted services will be issued at the discounted rate.

6. Disputes and Escalation

f you are unsatisfied with the resolution of your refund or cancellation request, you may escalate the matter to our customer service manager by contacting us via our Email Address with the subject line “Refund/Cancellation Dispute.”