Terms & Conditions

1. Introduction

Welcome to our website! These terms and conditions outline the rules and regulations for the use of our site. By accessing this website, you agree to be bound by these terms. If you do not agree to these terms, please refrain from using our site.

2. Intellectual Property Rights

All content on this website, including text, graphics, logos, and images, is the property of our company or our content suppliers and is protected by copyright laws. Unauthorized use is strictly prohibited.

3. User Obligations

You agree not to misuse our website in any way. This includes engaging in unlawful or harmful activities, breaching security measures, or interfering with the website's functionality.

4. Services Provided

We offer a variety of technical services, including but not limited to:

• • Internet solutions and troubleshooting
• • Security camera (CCTV) installation and repair
• • Cable TV setup and repair
• • TV remote programming and troubleshooting
• • Home security system support

5. Pricing and Payment

Service fees vary depending on the type of service required. Payment is due upon completion of the service unless otherwise agreed upon. Pricing will be communicated before the service begins.

6. Limitation of Liability

We are not liable for any damages or losses arising from the use of our website. This includes, but is not limited to, data loss, revenue loss, or interruptions in service.

7. Governing Law

These terms and conditions are governed by the laws of America. Any disputes arising from these terms shall be resolved in the courts of America.

8. Amendments

We reserve the right to modify these terms at any time. Users will be notified of significant changes via updates on this page. Your continued use of the website constitutes acceptance of the revised terms.

9. Appointments and Scheduling

• • If an issue cannot be resolved remotely, we will schedule an on-site technician visit.
• • Appointment times are provided based on technician availability and customer convenience.
• • Customers are responsible for providing accurate information when scheduling appointments.

10. Pricing and Payment

• • Service fees vary depending on the type of service required.
• • Payment is due upon completion of the service unless otherwise agreed upon.
• • Pricing will be communicated before the service begins, and additional charges may apply for parts or extended work hours.

11. Refund and Cancellation Policy

Refunds:

• • Refunds are available only if the service was not completed as agreed or if a cancellation is made within 24 hours of booking.

Cancellations:

• • Appointments can be canceled or rescheduled at least 24 hours in advance without penalty. Last-minute cancellations may incur a fee.

12. Customer Responsibilities

• • Customers must ensure access to the property and equipment for the technician to complete the service.
• • Customers are responsible for providing accurate details about the issue.
• • We are not liable for issues caused by third-party devices or services not covered under our scope.

13. Service Limitations

• • We reserve the right to refuse service if the technician determines that the issue is beyond our expertise or unsafe to address.
• • Remote support is offered for minor issues, but certain problems may require on-site visits.

14. 24/7 Availability

• • While we strive to offer 24/7 support, response times may vary depending on demand.
• • Emergency services are prioritized and subject to additional charges.

15. Privacy Policy

Your personal information is protected as outlined in our Privacy Policy, which you can access on our website. By using our services, you consent to the collection and use of your information as described therein.

16. Liability Disclaimer

We are not responsible for damages caused by misuse, faulty third-party equipment, or pre-existing issues. Our technicians will exercise all reasonable care but are not liable for accidental damages to customer property.

17. Multilingual Support

Our team offers multilingual support. However, all official documentation, including these Terms, is provided in English. In case of translation discrepancies, the English version prevails.

18. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website.